The 5-step framework
1
Audit the admin burden
Mapped every manual admin task across reservations, guest comms, and billing. Identified that 60% of staff time was non-guest-facing.
Before
No visibility into time loss
Result
Clear cost-per-task breakdown
2
Automate reservation and booking management
Replaced phone-based booking with AI-driven scheduling tools. Reduced no-shows with automated reminders via SMS and email.
Before
3 FTEs managing reservations
Result
70% less time spent on booking calls
3
Deploy AI for guest communications
AI handled check-in instructions, follow-up messages, and FAQ responses, freeing front-of-house staff to focus entirely on guest experience.
Before
4hr avg response time
Result
Under 10 min response time
4
Streamline billing and reporting
Automated invoicing, expense tracking, and end-of-day reporting workflows. Reduced manual errors and cut reconciliation time significantly.
Before
3hrs daily on manual reporting
Result
Reporting time cut to 25 minutes
5
Measure outcomes, scale what works
Monthly reviews tied automation performance to guest satisfaction scores and revenue, not just efficiency metrics.
Result
+31% booking capacity, no new hires